Terms of Service

Last updated: November 2025

Agreement to Terms

By accessing or using Meshum's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Description of Service

Meshum provides a unified knowledge layer that connects your organization's data sources and enables AI-powered queries across your knowledge graph. Our services include data integration, knowledge graph generation, AI team personas, and multi-agent workflows.

Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring you have authorization to connect data sources to Meshum
  • Compliance with your organization's data governance policies

Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the integrity of our services
  • Upload malicious code or content
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute the service without authorization

Data Ownership

You retain all rights to your data. By using Meshum, you grant us a limited license to process your data solely for the purpose of providing our services. We do not claim ownership of your content or use it to train models for other customers.

Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the service with reasonable notice. Scheduled maintenance will be communicated in advance when possible.

Limitation of Liability

To the maximum extent permitted by law, Meshum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Termination

We may terminate or suspend your account at any time for violations of these terms. You may terminate your account by contacting us. Upon termination, your right to use the service ceases immediately, and we will delete your data according to our retention policies.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email or through our services. Continued use after changes constitutes acceptance of the new terms.

Contact Us

If you have questions about these Terms of Service, please contact us at legal@meshum.elixus.be.