Privacy Policy
Last updated: November 2025
Overview
Meshum ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Account Information: When you sign up, we collect your email address and organization details.
Connected Data Sources: We access data from services you connect (GitHub, Confluence, Jira, etc.) to build your knowledge graph. This data is processed to provide our services and is isolated per customer.
Usage Data: We collect information about how you interact with our services to improve functionality and user experience.
How We Use Your Information
- To provide and maintain our services
- To build and query your knowledge graph
- To generate AI team personas specific to your organization
- To communicate with you about your account and our services
- To improve and develop new features
Data Isolation & Security
Your data is isolated per customer namespace and never shared across tenants. We implement industry-standard security measures including:
- Encryption at rest for all stored data
- Tenant isolation at the infrastructure level
- Regular security audits and monitoring
Third-Party LLM Providers
If you use our managed LLM models, queries may be processed by third-party AI providers. You can bring your own LLM endpoint (Azure OpenAI, Anthropic, etc.) to keep all processing within your control.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your data
- Rectify inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@meshum.elixus.be.